SHIPPING POLICY
At Aueloras, we are committed to making sure your order arrives safely and as quickly as possible. Below you’ll find important information about order processing, shipping methods, tracking, customs, and delivery.
1. Shipping & Delivery
Your total delivery time consists of two parts:
Total Delivery Time = Processing Time + Shipping Time
Processing Time
Orders are typically processed within 1–3 business days.
During this time, your order may go through:
- Order verification
- Quality inspection
- Careful packaging
- Shipment preparation
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Options
| Shipping Method | Cost |
|---|---|
| Standard Shipping | $5.99 |
| Fast Shipping | $8.99 |
Free Shipping
Enjoy FREE Standard Shipping on orders of $49.99 or more.
Available shipping methods and estimated delivery times may vary depending on your destination and the products in your order. The available options will be shown at checkout.
2. Where We Ship
Aueloras ships to supported destinations worldwide.
Shipping availability may vary by country or region. If we are unable to deliver to your location, the shipping option will not be available during checkout.
We work with trusted logistics and fulfillment partners to help ensure your order is delivered safely and efficiently.
3. Important Shipping Information
Please review the following before placing your order:
- We currently do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
- Estimated delivery times do not include the 1–3 business day processing period.
- Delivery delays may occasionally occur due to circumstances outside our control, including:
- Incorrect or incomplete shipping information
- Customs clearance
- Local delivery conditions
- Severe weather
- Carrier delays
- Peak holiday periods
- Please make sure your shipping address is complete and accurate before submitting your order.
- Additional customs duties, import taxes, or local fees may apply to international orders.
- During holidays, promotional events, or periods of high order volume, processing and delivery may take slightly longer.
- Tracking information will be provided once your order has been shipped.
4. Taxes, Duties & Customs
International orders may be subject to customs duties, import taxes, VAT, or other local charges, depending on the destination country.
These charges are determined by local customs authorities and, where applicable, are the responsibility of the customer.
If a package is refused because customs duties or taxes were not paid, any return shipping fees, handling fees, customs charges, or related costs may be deducted from the eligible refund amount.
Aueloras does not control or determine customs fees charged by local authorities.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.
Please allow some time after shipment for tracking information to become available in the carrier’s system.
If your tracking information has not updated for several days, please contact our support team and we’ll be happy to assist you.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify the delivery address.
Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.
7. Lost, Delayed or Delivered Packages
If your package is significantly delayed, please contact us with your order number and tracking information.
If tracking shows your package as delivered but you have not received it, we recommend:
- Checking around your property and delivery area
- Asking household members or neighbors
- Checking with the local carrier or delivery office
If you still cannot locate the package, please contact Aueloras Customer Support for further assistance.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Aueloras Customer Support
Email:
support@aueloras.com